PharmaConnect
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Features

Everything your pharmacy needs on WhatsApp

What your customers can do on WhatsApp, and what your team sees in the portal.

Ordering on WhatsApp

Customers order the way they already chat

Customers message your pharmacy the way they talk to friends and family. PharmaConnect turns the chat into a clear order for your pharmacist.

  • Order by product name, or send a photo of the box or the prescription
  • Arabic or English, at any hour. Orders sent after hours are saved and confirmed when you open
  • Your pharmacist confirms, marks an item unavailable or suggests an alternative, and the customer accepts on WhatsApp
  • Customers who are waiting are kept informed, and can ask for a call back
  • Collection at the pharmacy, or delivery where your pharmacy offers it

Example conversation

Everyday products

Browse your shelves from WhatsApp

For non-medicine products such as skin care, baby care and vitamins, customers can browse as they would in your aisles.

  • Photo cards or simple lists, set up the way you prefer
  • Your preferred brands shown first, and hidden brands never suggested
  • Sale prices shown as was and now
  • Order again: a returning customer is offered their last order of eligible non-medicine products
  • My orders, and a saved basket they can come back to

Example conversation

Skin consultation

Questions first, then a recommendation

Customers get help choosing skin care the way a pharmacist would approach it: a few questions first, then products from what you have in stock.

  • A few quick taps: main concern, skin type, age range and the kind of product
  • Pregnancy and allergy questions only when the answer changes the choice
  • Up to three matched products in stock, or a simple routine, each with a line on why it suits them
  • Your group’s preferred brand first when it is a close match
  • “Goes well with it” suggests the next step of the routine
  • Skin problems such as infection, a changing mole or painful acne are not answered with products. The customer is offered a call back from your pharmacist
  • Customers can choose to save their skin profile for next time, and ask to forget it at any time

Example conversation

Reminders and back-in-stock notices

Bring customers back at the right moment

Refill reminders and back-in-stock notices turn one visit into a relationship, without interrupting anyone.

  • Refill reminders on WhatsApp when a repeat item is due
  • A list of customers who wanted an item you did not have at the time
  • When the item is back, your pharmacist presses Notify and the customer is told on WhatsApp
  • Nothing interrupts a customer in the middle of a chat: the notice waits until they are free
  • Customers can decline a notice, and are not messaged about it again

Example conversation

For your pharmacist

A safety view on every order

Every new order shows your pharmacist what they need to make a careful decision.

  • The customer’s recent orders from the last 30 days, at any branch of your group
  • A flag when a medicine repeats an active ingredient, for example two paracetamol products
  • A flag only: it never blocks an order. Your pharmacist decides
  • It checks for the same active ingredient. It does not check for interactions between different medicines
  • Medicines always go through your pharmacist
Customer relationship

Know your customers, keep in touch

Your customers stay your customers. PharmaConnect helps you remember them and stay in touch, with their consent.

  • A welcome message for new customers, by name and in their language
  • Marketing campaigns and welcome messages, sent only with consent
  • Customer records: every customer, their orders and what they asked for
  • Opening hours and holidays respected in every reply
Multi-branch groups

One network for every branch

For groups with several branches, PharmaConnect works across the whole network.

  • Every branch with its own QR code, settings and orders
  • Sister-branch stock: if one branch is out of an item, the customer can order it from a branch that has it
  • An optional central warehouse: collect at a branch that has everything, or delivery through head office, paying on collection or delivery
  • Group-wide settings for brands, sale prices and tone
More for pharmacy groups →

Example conversation

The pharmacist portal

Everything in one place for your team

Your team works from one simple portal in the browser.

  • Orders, customers and products
  • Stock updates from a file, or automatically from your system
  • Skin care details on products, with AI suggestions your team checks before saving
  • Analytics and usage
  • WhatsApp Shopping settings for browsing, brands, prices and tone
  • Sanad, the built-in assistant that answers questions about using the portal
Coming soon and connected services

What is next

Voice notes in Arabic and English

Coming soon

Payment links

Subject to the third-party provider’s API capabilities.

Hand-off to delivery systems

Subject to the third-party provider’s API capabilities.

PharmaConnect never takes payment. Customers pay the pharmacy on collection or delivery, or through the pharmacy’s own payment provider.

PharmaConnect does not dispense, diagnose or give medical advice. Every order goes to your pharmacist.Read about our role →

See PharmaConnect working for your pharmacy

Book a 20 minute demo, or try it yourself on WhatsApp.

Try it on WhatsApp
Message our team +44 7366 44 11 11