PharmaConnect
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Features

Everything your pharmacy needs on WhatsApp

What your customers can do on WhatsApp, and what your team sees in the portal.

Ordering on WhatsApp

Customers order the way they already chat

Customers message your pharmacy the way they talk to friends and family. PharmaConnect turns the chat into a clear order for your pharmacist.

  • Order by product name, or send a photo of the box or the prescription
  • Arabic or English, at any hour. Orders sent after hours are saved and confirmed when you open
  • Your pharmacist confirms, marks an item unavailable or suggests an alternative, and the customer accepts on WhatsApp
  • Customers who are waiting are kept informed, and can ask for a call back
  • Collection at the pharmacy, or delivery of non-medicine products where your pharmacy offers it
  • Opening hours and holidays respected in every reply
On WhatsApp

Example conversation

In your portal

A simplified picture of the portal. Names and figures are examples.

Everyday products

Browse your shelves from WhatsApp

For everyday products such as skin care, baby care and vitamins, customers can browse as they would in your aisles.

  • Photo cards or simple lists, set up the way you prefer
  • Your preferred brands shown first, and hidden brands never suggested
  • Offers on non-medicine products, shown as was and now
  • Order again: a returning customer is offered their last order of eligible everyday products
  • My orders, and a saved basket they can come back to

Example conversation

Skin consultation

Questions first, then a recommendation

Customers get help choosing skin care the way a pharmacist would approach it: a few questions first, then products from what you have in stock.

  • A few quick taps: main concern, skin type, age range and the kind of product
  • Pregnancy and allergy questions only when the answer changes the choice
  • Up to three matched products in stock, or a simple routine, each with a line on why it suits them
  • Your group’s preferred brand first when it is a close match
  • “Goes well with it” suggests the next step of the routine
  • Skin problems such as infection, a changing mole or painful acne are not answered with products. The customer is offered a call back from your pharmacist
  • Customers can choose to save their skin profile for next time, and ask to forget it at any time

Example conversation

Refill reminders

Bring customers back at the right moment

A refill reminder turns one visit into a relationship. The customer is reminded on WhatsApp, and your team sees every reminder that is coming up.

  • A WhatsApp reminder when a repeat item is due, once or every month
  • One tap on the message starts the order, and your pharmacist confirms it
  • Your team can set a reminder for any customer, at any branch
  • Bought it at the counter instead? One press moves the reminder on, without messaging them
  • Nothing interrupts a customer in the middle of a chat: the reminder waits until they are free
  • Customers can say no to reminders, and are not reminded again
On WhatsApp

Example conversation

In your portal

A simplified picture of the portal. Names and figures are examples.

Back in stock

See who is waiting, and tell them all at once

Every customer who asked for an item you did not have goes on a waiting list. When it comes back, they are one press away from ordering again.

  • How many customers are waiting for each item, and how long each has waited
  • Notify one customer, or everyone waiting for that item with one press
  • Or send notices automatically when your stock shows the item is back
  • Customers who have not agreed to stock updates are marked, so nobody is messaged without their OK
  • See how many notices turned into orders
On WhatsApp

Example conversation

In your portal

A simplified picture of the portal. Names and figures are examples.

Customer profiles

Know every customer like your best pharmacist does

Every chat and order builds a profile your whole team can see, at every branch. Your customers stay your customers.

  • Every order, request and note, across all your branches
  • Where each customer stands: new, returning, loyal or gone quiet
  • Spend, average purchase, last visit and favourite categories
  • Opportunities for the counter, such as a customer who may be due to reorder
  • Their consent to care messages and offers, recorded and easy to check
  • Figures come from non-medicine purchases only. Medicines are never used for marketing

A simplified picture of the portal. Names and figures are examples.

PharmaConnect Intelligence and campaigns

Know who to talk to next

PharmaConnect Intelligence studies what your customers buy and finds who to message: what they buy together, what they are due to buy again, and what they bought this time last year.

  • Ready-made audiences, with exact counts from your own data
  • Who is due to buy again, who has gone quiet, and who bought this time last year
  • Save your own audiences. They update themselves as customers change
  • See how many in each audience said yes to offers
  • Results for every campaign: delivered, read, and ordered within 7 days
  • Based on non-medicine purchases only. Health-related products are never used

A simplified picture of the portal. Names and figures are examples.

Campaigns

The right non-medicine offer, in each customer’s language

Write one message and each customer gets it in their own language, from your pharmacy, with buttons to see the offer or browse your shelves.

  • Ready-made greetings for Ramadan, Eid, summer, back to school and more, or write your own
  • Each customer gets it in Arabic or English, whichever they prefer
  • A live preview of exactly what they will see on WhatsApp
  • Buttons to see the offer or browse products, and one to stop promotions
  • Sent only to customers who said yes to offers, skipping anyone you messaged recently
  • Send now or schedule it, and welcome new customers by name in their language

A simplified picture of the portal. Names and figures are examples.

Insights

See what your customers want

Every chat tells you something. Insights turn them into decisions about what to stock and who to call.

  • Your most requested products, and how often you had to turn them down
  • How many reminders and back-in-stock notices turned into orders, and the revenue they brought
  • Unmet demand: what customers asked for that you did not have, so you know what to stock
  • Orders over time, confirmed and rejected
  • From first message to order: how many chats became orders
  • Tap any figure to see the customers behind it

A simplified picture of the portal. Names and figures are examples.

For your pharmacist

A safety view on every order

Every new order shows your pharmacist what they need to make a careful decision.

  • The customer’s recent orders from the last 30 days, at any branch of your group
  • A flag when an order repeats an active ingredient, for example two paracetamol products
  • A flag only: it never blocks an order. Your pharmacist decides
  • It checks for the same active ingredient. It does not check for interactions between different products
  • Every order goes through your pharmacist
Multi-branch groups

One network for every branch

For groups with several branches, PharmaConnect works across the whole network.

  • Every branch with its own QR code, settings and orders
  • Sister-branch stock: if one branch is out of an item, the customer can order it from a branch that has it
  • An optional central warehouse: collect at a branch that has everything, or delivery through head office, paying on collection or delivery
  • Group-wide settings for brands, offers and tone
More for pharmacy groups →

Example conversation

The pharmacist portal

Everything in one place for your team

Your team works from one simple portal in the browser.

  • Orders, customers and products
  • Stock updates from a file, or automatically from your system
  • Skin care details on products, with AI suggestions your team checks before saving
  • Customer profiles, campaigns and insights, in the same place as your orders
  • WhatsApp Shopping settings for browsing, brands, prices and tone
  • Sanad, the built-in assistant that answers questions about using the portal
Your country’s rules

Built for the rules where you work

  • Offers and campaigns are limited to non-medicine products. Medicines are never promoted, discounted or used in campaigns.
  • Delivery is optional, and your pharmacy decides whether to offer it. It covers non-medicine products only, unless you switch on medicine delivery where your pharmacy’s licence allows. In Lebanon, delivery never includes medicines: they stay at the pharmacy.
  • Your stock stays under your pharmacy’s control. You decide whether to connect it to PharmaConnect, no other pharmacy can see it, and customers never see stock quantities. When branch stock is connected, it is limited to your own group’s branches.
  • Refill reminders and back-in-stock notices are service messages the customer asked for, not advertising.
PharmaConnect does not dispense, diagnose or give medical advice. Every order goes to your pharmacist.Read about our role →

See PharmaConnect working for your pharmacy

Book a 20 minute demo, or try it yourself on WhatsApp.

Try it on WhatsApp
Message our team +44 7366 44 11 11