Pharmacy subscription terms

Who these terms apply to

These terms apply to pharmacies and pharmacy groups that subscribe to PharmaConnect, provided by Syntegrate Consulting (FZE) (“PharmaConnect”, “we”). Your quote or order form sets out your plan, fees and any one-off services. If it differs from these terms, the quote or order form applies. The terms of service for your customers are separate.

Minimum term and cancellation

Your subscription runs for a minimum of 12 months from go-live. After that it continues month to month, and either side can end it with 30 days’ written notice. If you cancel within the minimum term, the fixed monthly fees for the rest of the term remain payable.

Fees and billing

• Fixed monthly fees are billed in advance, monthly or annually. Paying annually gives 10% off monthly fees; one-off fees are not discounted.
• One-off fees are billed on the first invoice.
• An Active Customer is a unique customer, identified by their WhatsApp number, who sends at least one message to your pharmacy through PharmaConnect during a calendar month. Each customer is counted once per month across all branches, however many conversations or messages they send. Messages sent by the pharmacy, including reminders, notifications and marketing campaigns, do not make a customer active unless the customer replies.
• Active Customers above the number included in your plan are billed the following month, on that month’s actual count. You can see your Active Customer count at any time on the Usage page of the portal.
• Prices are in US dollars. VAT at 5% is added for customers in the UAE; no VAT is charged for customers outside the UAE.
• Invoices are payable by bank transfer within the payment terms on your quote. Bank charges are paid by the sender.

Price review

Prices are fixed for the first 12 months. After that, we may review them once a year, with 60 days’ written notice.

Fair use

Plans are designed for normal use by the pharmacy’s own customers. Automated, bulk or unusually heavy use may lead to a plan review, which we will agree with you before any change.

Setup and go-live support

Implementation scope, cost and timeline are agreed with you and set out in your quote before work starts.

Go-live support is quoted in hours and used within the first 30 days after launch. Unused hours don’t carry over. Further help after that is charged at the consulting rate on your quote.

Connections and custom work

Connections with your inventory, delivery or payment systems, and other custom work, are costed separately after we agree a scope of work. They depend on your systems and on third-party providers.

Our role

PharmaConnect is a technology platform. It does not dispense, prescribe or process payments. Your pharmacy remains responsible for regulated pharmacy activities, including confirming every order.