Data deletion

You can ask us to delete the personal data PharmaConnect holds about you at any time.

What gets deleted

When you ask for deletion, we remove:

• Your name, phone number, and language and pharmacy preferences.
• Your reminders, saved basket and saved skin profile.
• Your message history with PharmaConnect.
• Your consent records.

Some information may be kept for a limited period where the law requires it, for example records your pharmacy must keep for regulatory or dispensing purposes, or transaction records needed for accounting. Where orders must be kept, they are separated from your name and phone number. We will tell you if this applies to your request.

How to ask for deletion

Send a WhatsApp message to your pharmacy’s PharmaConnect number saying you would like your data deleted, or email privacy@pharmaconnectai.com with the phone number your account is registered under. We will confirm your identity, then confirm once your data has been deleted.

We aim to complete deletion requests within 30 days.

Stopping marketing messages only

If you only want to stop marketing messages but keep ordering through PharmaConnect, use the opt-out option in any marketing message, or ask your pharmacy. You do not need to ask for full deletion for this.