A customer relationship system for your pharmacy, run through WhatsApp
A WhatsApp inbox lets your team send and read messages. PharmaConnect understands what your customer asks for, turns it into an order your pharmacist confirms, keeps each customer’s history, and brings them back with reminders and stock notices. Your team works in a pharmacy portal, not a chat list.
One chat on WhatsApp. One clear order in your portal.
Your customer writes the way they talk. PharmaConnect understands the request, builds the order and puts it in front of your pharmacist, linked to that customer and your stock. Your team does one thing: confirm the order. It works around the clock, with no inbox to watch and no workflows to configure.
See how it works, step by step →- Requests by product name, box photo or prescription photo, in Arabic or English
- Every order confirmed by your pharmacist, with alternatives the customer accepts on WhatsApp
- Each customer’s orders, consents and notes in one profile
- Reminders, back-in-stock notices and campaigns sent from the same records, depending on your plan
Example conversation
A simplified picture of the portal. Names and figures are examples.
Customers shouldn’t have to behave like robots
Workflow chatbots need someone to design every path a customer might take, in advance. Real customers don’t follow paths. PharmaConnect understands them in Arabic, English or both, the way a good member of staff at the counter would.
panadol extra and a sunscreen please
Finds both and builds one basket.
do you deliver to my area?
Answers it, then carries on with the order where it left off.
biodrma sensibo
Understands what the customer means, without making them type it again.
بدي panadol extra
Understands Arabic, English or both in the same message.
going back to the panadol, make it 3
Updates the basket, then carries on with the order.
People are people. The system should adapt to the customer, not the other way round.
What your team stops doing by hand
A shared inbox organises messages but doesn’t take the work away. It becomes an assistant that needs its own assistant: someone watches it all day, and every order is still handled by hand. PharmaConnect does that work in the system.
Reading each chat and typing the order into a sheet or a shared folder
The chat becomes an order in your portal, ready for your pharmacist to confirm
Answering “is my order ready?” again and again
Customers are told on WhatsApp when an alternative is offered and when the order is ready
Phoning other branches to ask if they have an item
When an item is unavailable, the customer is offered a sister branch in your group that has it (Pro and Enterprise)
Remembering who is due a refill
Refill reminders go out on time, to customers who said yes (Plus and above)
Writing down who asked for an item that was out of stock
The customers who asked are listed, and told when it is back (Plus and above)
Guessing who to send an offer to
Saved audiences chosen from customer history, for non-medicine products, to customers who agreed, with the results shown (Pro and Enterprise)
Those tools stop where PharmaConnect starts
If all you need is to receive messages in one place and send automatic replies, a basic WhatsApp tool may be enough. PharmaConnect is built for what comes next: understanding the customer, taking the order and keeping the relationship going.
If their first experience is a bot that doesn’t understand them or sends them round in circles, they go back to calling your staff, and they are hard to win back later. Whatever you choose for WhatsApp ordering, make sure it works for your customers from the first day.
Choose the plan that fits your pharmacy
Clear monthly prices that grow with your branches. Every plan includes the ordering system, your pharmacist’s confirmation and the portal. Higher plans add the tools that bring customers back and connect your branches and systems. We release improvements regularly, and they are included in your plan.
Core
Take and manage pharmacy orders on WhatsApp
Best for pharmacies starting with structured WhatsApp ordering, checked by their pharmacist.
includes your first branch
+ $100 per additional branch
- WhatsApp ordering by name, box photo or prescription
- Fixed safety replies, and your pharmacist confirms every order
- Catalogue with photo cards and your logo
- Arabic and English
- Shared PharmaConnect WhatsApp number, or your own as an add-on
- Stock updates by file, or automatically from your system if it has an API
- Orders, customers, dashboard and alerts
- 2 portal logins, + 2 per additional branch
- 200 active customers a month, + 25 per additional branch
Plus
Turn one-off orders into repeat customers
Best for pharmacies ready to bring customers back with reminders, saved baskets and back-in-stock notices.
includes your first branch
+ $150 per additional branch
- Everything in Core
- Saved basket
- Refill reminders
- Back-in-stock notices
- 2 portal logins, + 2 per additional branch
- 300 active customers a month, + 50 per additional branch
Pro
Keep the sale in your group when stock runs low
Best for pharmacies and groups that want campaigns, analytics and stock across their branches.
includes your first branch
+ $200 per additional branch
- Everything in Plus
- Skin consultation for skin care products, with a saved skin profile
- Campaigns with saved audiences and results
- Sister-branch stock and nearest branch
- Delivery of non-medicine products, with your own fee and free delivery minimum
- Offers on non-medicines: % off, price off, 3 for 2
- Analytics included
- 3 portal logins, + 2 per additional branch
- 400 active customers a month, + 75 per additional branch
Enterprise
The full platform, connected to your systems
Best for pharmacies and groups that want their own WhatsApp number, live inventory and every engagement tool.
Priced for your branches, customers and systems
- Everything in Pro
- Order again in one tap
- Preferred brands
- Central warehouse orders: collection at a branch that has everything, or delivery of non-medicine products
- PharmaConnect Intelligence and advanced analytics
- Your own dedicated WhatsApp number, included and managed for you
- Live inventory sync with your system, maintained for you
- Customer allowance and portal logins set for your group
Prices in US dollars. One-off setup is quoted for your group.
See it for yourself: chat with a demo pharmacy on WhatsApp, the way your customers would.
Try the demo →Compare all features
| Compare all features | Core | Plus | Pro | Enterprise |
|---|---|---|---|---|
| Prices and allowances | ||||
| Monthly price | $125 | $250 | $350 | On quote |
| Branches included | 1 | 1 | 1 | Set for your group |
| Each additional branch | $100 a month | $150 a month | $200 a month | On quote |
| Active customers included a month | 200 | 300 | 400 | Set for your group |
| Extra active customers with each additional branch | + 25 | + 50 | + 75 | Set for your group |
| Portal logins included | 2 | 2 | 3 | Set for your group |
| Extra portal logins with each additional branch | + 2 | + 2 | + 2 | Set for your group |
| Ordering on WhatsApp | ||||
| WhatsApp number in the plan | Shared | Shared | Shared | Dedicated |
| Dedicated WhatsApp number | Add-on | Add-on | Add-on | ✓ |
| Ordering by name, box photo or prescription | ✓ | ✓ | ✓ | ✓ |
| Fixed safety replies, and your pharmacist confirms every order | ✓ | ✓ | ✓ | ✓ |
| Catalogue with photo cards and your logo | ✓ | ✓ | ✓ | ✓ |
| Arabic and English, in your tone and greeting | ✓ | ✓ | ✓ | ✓ |
| Saved basket | − | ✓ | ✓ | ✓ |
| Skin consultation for skin care products, with a saved skin profile | − | − | ✓ | ✓ |
| Order again in one tap | − | − | − | ✓ |
| Bringing customers back | ||||
| Refill reminders | − | ✓ | ✓ | ✓ |
| Back-in-stock notices | − | ✓ | ✓ | ✓ |
| Campaigns with saved audiences and results | − | − | ✓ | ✓ |
| Offers and multi-buy | − | − | ✓ | ✓ |
| PharmaConnect Intelligence: suggested audiences to message next | − | − | − | ✓ |
| Selling | ||||
| Brand controls: preferred brands first, Featured tag, hidden brands | − | − | − | ✓ |
| Branches and stock | ||||
| QR codes and branch switch | ✓ | ✓ | ✓ | ✓ |
| Stock updates by file, or automatically from your system if it has an API | ✓ | ✓ | ✓ | ✓ |
| Sister-branch stock and nearest branch | − | − | ✓ | ✓ |
| Live connection with your inventory system | − | − | Add-on | ✓ |
| Delivery orders for non-medicine products, with your delivery fee and free delivery minimum | − | − | ✓ | ✓ |
| Central warehouse orders: collection at a branch that has everything, or delivery of non-medicine products | − | − | − | ✓ |
| Portal and team | ||||
| Orders, customers, dashboard and alerts | ✓ | ✓ | ✓ | ✓ |
| Analytics and message reports | Add-on | Add-on | ✓ | ✓ |
| Advanced analytics | − | − | − | ✓ |
| Your own dedicated environment and database | − | − | − | Add-on |
| In-country hosting | − | − | − | Add-on |
Add-ons are charged separately. On Enterprise, your dedicated WhatsApp number and live inventory sync are managed and maintained for you. Setup for any connection is quoted after we agree a scope of work.
Shared or dedicated WhatsApp
Your customers message the PharmaConnect number and choose your pharmacy, or go straight to you from your QR code or link. Your pharmacist still confirms every order.
Your pharmacy's own WhatsApp number, showing its business name, so your customers reach your pharmacy directly. A paid add-on on Core, Plus and Pro, included in Enterprise.
- +A dedicated WhatsApp number in your pharmacy's name, on any plan, managed for you. Included in Enterprise. Message fees are paid by the pharmacy directly to Meta.
- +Analytics on Core and Plus. Included in Pro and Enterprise.
- +Extra portal logins.
- +You pay per customer, not per message. However many times a customer messages you in a month, across all your branches, they count as one active customer. Reminders and campaigns you send don't count unless the customer replies. Customers above the number included are billed the following month on that month's actual count, at the rate in your quote.
- +Each additional branch adds to your included active customers and portal logins.
- +10% off monthly fees when you pay annually.
- +A live connection with your inventory system is set up after we agree a scope of work. On Enterprise, keeping it running is included.
- +A dedicated environment and database, or in-country hosting, is available on Enterprise and priced on your quote.
- +Plans are subject to fair use. They are designed for normal use by your pharmacy's own customers.
- +Subscriptions have a 12-month minimum term from go-live, then continue month to month.
- +Prices are fixed for the first 12 months and reviewed once a year after that. Full details are in our Pharmacy subscription terms.
Set up around your pharmacy
PharmaConnect is a full customer relationship system, not a ready-made chat flow. We plan your launch with your team: your catalogue, branches, stock, systems and the way your pharmacists work. Implementation scope, cost and timeline are agreed with you before any work starts, so your customers get a service that feels like your pharmacy from day one.
Questions about plans and billing
What is an active customer?
A customer who messages your pharmacy at least once in a calendar month. They count once across all your branches, however many messages they send. Reminders and campaigns you send do not count unless the customer replies.
What happens if we have more active customers than the plan includes?
Your service carries on. Customers above the number included are billed the following month on that month’s actual count, at the rate in your quote. Each additional branch also adds to the number included.
What does the shared WhatsApp number mean?
Your customers message the PharmaConnect number and choose your pharmacy, or go straight to you from your QR code or link. Your orders, customers and portal stay your pharmacy’s own, and no other pharmacy sees them. With a dedicated number, customers message your pharmacy’s own number and see its business name.
What is not in the monthly price?
One-off setup, which we quote after we agree a scope of work. Optional add-ons, such as a dedicated WhatsApp number on Core, Plus and Pro. WhatsApp message fees on a dedicated number, which your pharmacy pays to Meta directly.
Can a pharmacy group get a tailored quote?
Yes. Tell us how many branches you have and which systems you use, and we will prepare a quote for your group.
Built for the rules where you work
- Offers and campaigns are limited to non-medicine products. Medicines are never promoted, discounted or used in campaigns.
- Delivery is optional, and your pharmacy decides whether to offer it. It covers non-medicine products only, unless you switch on medicine delivery where your pharmacy’s licence allows. In Lebanon, delivery never includes medicines: they stay at the pharmacy.
- Your stock stays under your pharmacy’s control. You decide whether to connect it to PharmaConnect, no other pharmacy can see it, and customers never see stock quantities. When branch stock is connected, it is limited to your own group’s branches.
- Refill reminders and back-in-stock notices are service messages the customer asked for, not advertising.
See PharmaConnect working for your pharmacy
Book a 20 minute demo, or try it yourself on WhatsApp.
Message our team +44 7366 44 11 11